POSITION:                                      Technical Support Manager

JOB LOCATION(S):                           Chatsworth, CA

HOURS :                                         Full time, 9:00 am - 6:00 pm

EDUCATION & EXPERIENCE                              

            BS in Computer Science or related plus 5 years experience as technical support engineer working with embedded computer systems and VX Works Operating Systems

DESCRIPTION OF DUTIES:

• Responsible for reporting to parent company and oversees affiliates on all technical issues related to company’s products both existing and new products developed by R&D department.
• Is the primary resource on external technical support issues (with Aitech’s customers) as well as internal technical support issues.
• Will monitor the implementation of proposed solutions by technical support team on all client hardware, software and system level issues to be resolved.
• Will oversee and monitor professional staff responding to client technical needs and report findings to upper management.
• Develops and establishes organizational procedures with Configuration Management Department to ensure updates have been incorporated into all existing and new products. 
• Responsible for initiating, updating and finalizing any documentation related to company products.
• Will develop and implement policies with Quality Assurance and Customer Service departments to address failure trends and provide solutions to issues raised by company clients.
• Responsible for utilizing department’s resources to identify potential business opportunities and lead and support the pre and post sales activities.
• Directly reports to Worldwide VP of Sales & Marketing.
• Oversees the work of hardware and software engineers assigned to project from R&D department.

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The description above describe the position in general and typical requirements, it is not an exhaustive list of the responsibilities, duties and skills required.